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General Questions

What are the office hours?

Office hours at NWA Workplaces are Monday through Friday, 8 am to 5 pm, but private office members have access 24/7/365. 

How does billing work?

All memberships are charged on a monthly basis on the first of the month. You can start your membership on any day of the month and we’ll pro-rate it. Additional charges such as extra meeting room hours will be charged to the subsequent month’s bill. For billing questions, contact us at [email protected]

Are your offices safe?

Safety is a primary concern here at NWA Workplaces, and we strive to make sure that everyone feels 100% safe. We provide around-the-clock video surveillance of the premises, but we ask you to keep an eye on your personal belongings (wallets, laptops, etc.) as we cannot be responsible for lost or stolen items. 

Who owns and operates NWA Workplaces?

NWA Workplaces is locally owned and operated by Jon Cadieux. If you’d like to know more, ask Jon when you stop by, he’s usually on site.

How do I get notified of mail and package delivery

As soon as a package arrives, the Community team sends the member an email notification about the delivery with information about the package’s location and the best times to pick it up.

Please note that packages are scanned as soon as local couriers drop them off. It’s best to wait for a notification from your Community team (and not the courier) before you come to pick up your package.

Private Office FAQs

When can I access my office?

With a private office you have access to the facility and your office 24/7/365.

Can I bring my own desk and other furniture?

Feel free to make your new office your own. Many of our customers bring their own desks, chairs, filing cabinets and even plants. Please feel free to hang pictures and whiteboards too. All we ask is that you minimize any damage to the walls, flooring, wiring and all that good stuff.

Can I rent a private office month-to-month?

We offer the private offices month-to-month, 6-month and 12-month agreements. The longer the agreement, the bigger the discount.

Is there a discount if I bring my own desk?

We offer one simple price for our private offices whether you provide your own furniture or use ours. It’s easier for us to remember one price vs many. 😉

What furniture is included with my private office?

We provide a desk, desk chair, and a file drawer for all of the offices at no charge. 

How many hours do I get to use the meeting rooms each month?

Every month each private office is given credits equal to 10-hours to use the Franklin Room.

Do my unused meeting hours roll to the next month?

No they do not. The hours reset to 10 on the first of each month.

Virtual Office FAQs

Can I use the table in the front without using my included hours?

Absolutely! We want you to feel at home here. The only thing that we ask is to be respectful of others by not monopolizing the space or being too noisy. 

How do I know when I get mail?

We’ll send you an email whenever you receive mail or a package. We store packages in a locked closet that only our staff has access to until you make arrangements to pick it up.

How often can I use the meeting space?

You can use the meeting space as often as you want. You can rent the rooms hourly or prepay for buckets of hours and save.

Why do I need to fill out USPS Form 1583?

Any person or a business who rents a mailbox directly from an approved third-party business location must complete USPS Form 1583. It will be submitted to the United States Postal Service to be stored on file to identify and track people who use an address in the event a bad actor uses the address for an illegal purpose. Click here to learn more.

Learn more by clicking this FAQ

Meeting Rooms

Are dry erase markers provided?

Yes. We provide dry erase markers and cleaning solution for all rooms with whiteboards.

Can I bring my own food and drinks?

Yes, you can. Make arrangements yourself or let us know what you want, and for a small service fee, we’ll make all of the arrangements and bill you separately. You might try Taziki’s Mediterranean Cafe, Jimmy John’s, Firehouse Subs, or McAlister’s Deli. If they don’t deliver, we’ll pick it up.

What presentation technology is available?

Including superfast internet, the Franklin Room includes a large display, HDMI cable, Apple TV, and Chromecast to make connectivity easy.

My browser did not open asking me for Wifi my log in code. How do I log in?

In your browsers address bar http://login.nwaworkplaces.com/ and hit enter. This should show you a page asking for your network code.